FAQ

Do you still have any questions? you are in the right place.

What’s the difference with Spotify?

Our approach is structured specifically for commercial spaces. Our Djs work together with neuromarketers who daily analyze the impact of music on the consumer experience in all kinds of business. Additionally, platforms like Spotify don´t cover the licenses required by the record company. Finally, Brandtrack allows you to add personalized commercials to playlists that you cannot add using Spotify.

How much bandwidth does it consume?

That will depend on the bandwidth available in each store, but if need be, you can set the app so that during times of increased connectivity demand, business operations are the priority.

How long is the free trial?

The free trial lasts 7 days.

Will I receive an invoice for the service?

Yes, in all our plans you will receive an invoice for the service provided.

What licenses do the services cover?

Brandtrack has agreements with the majority of the musical institutions in the world. Usually the licenses that Brandtrack covers are of record companies, but in some countries the licenses of authors and performers are also covered. If you want to know what the license requirements are in your country, you can contact one of our business advisor.

Credit card is necessary to start trial?

No, you can access the free trial without a credit card.

If playback is Offline, how does the music get updated?

Once you finish downloading the playlist for the first time, the music will be played offline. The system will only use the internet to update songs and for monitoring.

Does the app interfere with the billing system?

Most of our customers use the Brandtrack App on the same computer which they perform charges. For this reason we have developed a lightweight application that consumes very few resources, so that the performance of the PC is not affected by using the app.

When can I cancel my subscription?

You can cancel the subscription anytime.

How many hours does the playlists last?

We commit to making playlists that last at least 60 hours each.

Do you need more help?

Contact support